Compliance Manager

Job Description 

Compliance Manager

 

We’re looking for our next amazing Team Member to come and join the TPF family!

What does compliance mean to you? 

For us here at The Professional Fundraiser it means we are living our value of being the trusted name in fundraising, delivering long term, quality supporters to our amazing charity partners whilst ensuring an outstanding supporter experience. 

As the Compliance Manager you will play a senior role within our operational team, reporting to our Chief Operating Officer. Your instinctive leadership will drive our Fundraisers to achieve the highest standard that our Charity Partners have come to expect, you will be a principal figure on our internal  compliance committee, discussing and resolving all matters relating to compliance. Celebrating the good and initiating improvements where needed.

Along with consultation from key stakeholders both internally and externally, you will design and implement a Fundraiser Compliance Framework. You will visit our fundraisers out in the field, observing and offering support on compliance queries and delivering bitesize training where needed.

You will collaborate closely with our Quality and Training Lead to accredit our compliance training modules, these include GDPR,  Vulnerability, Gift Aid and Responsible Gambling relating to Charity Lottery acquisition.

We work closely with the Chartered Institute of Fundraising, you will be expected to strengthen our already established relationship by attending forums and workshops and engaging with regulatory updates.

An advocate for our business you will live our seven values - In everything I do, I will: Foster Positivity, Build Relationships, Consider Others, Challenge Myself, Look Forwards, Bring Solutions and Take Pride.

 

At The Professional Fundraiser, we know that our diversity makes us stronger, and we’re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day.  If you’ve got the personality, drive, experience, and passion, that’s all we care about, and we’re proud that every individual in our business is valued and cherished equally. 

Key Duties

• Review and update our complaints process,  collaborating with key internal and external stakeholders and our Compliance Committee.

• Fundraiser complaints management, including classification, initial investigation, reporting and process recommendations as well as managing fines and penalties.
• Make site visits to support fundraiser relations and ensure compliance.
• Be present at  any formal process, and be a part of the decision making process.
• Responsible for our Mystery Shop and Observations programmes.
• Relationship management with our internal Mystery Shop provider (Greenlight) as well as our external Mystery Shop processes conducted by our Charity Partners and the Chartered Institute of Fundraising.
• Analyse results and produce quarterly reports on trends, behaviours, observations and training needs.
• Collaborate with our People & Engagement Hub so they can praise, reward and recognise our Fundraisers, we love to celebrate success.
• Nurture our strong client relationships by attending weekly, quarterly and annual reviews and workshops, building a rapport with our Charity Partners own compliance team.
• Strong engagement with our supporter care hub to monitor feedback, reporting on trends and behaviours of our fundraisers and of our supporter care team.

Person Specification

Essential

• A comprehensive understanding of compliance
• A passion for client satisfaction, building relationships and making strong decisions.
• A confident and strong communicator (written and verbal) both internally and externally.
• Friendly, with a good sense of humour and a polite and professional manner.
• Confidently adapting communication methods to suit the recipient.
• A keen organiser, able to prioritise effectively & self motivate
• Work well under pressure to strict deadlines, whilst maintaining a high level of attention to detail.
• Well-versed in Google Suite, including Sheets, Docs and Gmail (or equivalent Microsoft skills). 
• Analytical skills and experience using reports to inform strategy and progress and to identify trends.
• A flexible approach to the working week.
• UK Driving Licence.

Desirable 

• A background in fundraising  would be beneficial.
• Previous compliance management experience would be advantageous, but not essential.

Benefits Package 

Financial Security 

• Salary £35,000 - £38,000 per annum
• Employer pension contributions 
• Enhanced sick pay 
• Family friendly policies with enhanced pay elements 

• 22 days holiday (not including bank holidays) increasing to 27 days upon length of service 

Health & Wellbeing Support 

• Beautiful countryside office location with free parking and shower facilities, perfect if you fancy walking, running, or cycling to work 
• Employee Assistance Programme, including access to mental health and wellbeing tools, discounts, training and more! 
• Mental Health First Aiders 

• Free flu vaccination vouchers every winter 
• Personable and friendly company with a dedicated and hardworking team and vibrant culture 

Recognition & Career Development 

• Long service awards 

• Learning, career development and training opportunities, including Lunch and Learns. 
• Referral Scheme ‘Friend with Benefits’, and monetary rewards for recommending someone who starts with us. 
• IDEA (Inclusion, Diversity, Equity and Access) Awareness Months, including signposting and training 

Personal Experiences  

• Paid time off for your Birthday! 

• Paid time off for Christmas shutdown 
• Birthday, Wedding, and New Baby gifts 
• Seasonal gifts and celebrations, including Christmas Party 

Contract Terms

• Full time 37.5 hours per week
• Hybrid working, with a minimum of 3 days in the office
• The probation period for this role is 12 weeks.